Terms & Conditions

1. About Us

We are a family-run heritage homestay in Belagavi, offering a comfortable, home-like stay for travellers, families and groups.

2. Your Agreement With Us

These terms apply to all bookings and stays at Radha Heritage Homestay, however you book — through our website, WhatsApp, or by phone.

When you confirm a booking and make a payment, it means you have read, understood and accepted these terms as well as our Privacy Policy. If you do not agree, please do not proceed with the booking.

We may update these terms from time to time to reflect changes in our services, pricing or local regulations. The “Last updated” date at the top will tell you when the latest version came into effect. The updated terms will apply to all new bookings made after that date.

3. Reservations & Availability

• Room availability shown on our website is live and updated regularly, but a reservation is only confirmed once your payment is successful and you receive a booking confirmation with a booking ID from us.
• Please provide accurate details for all guests — full names, contact number, email and total number of guests. The person making the booking is responsible for sharing stay details and house rules with all members of the group.
• We try our best to keep availability accurate. In rare cases — such as maintenance work, overlapping bookings from other booking platforms, or an error in pricing — we may need to decline or cancel a booking. If this happens, you will receive a full refund.
• Special offer links sent to you personally are valid only for a limited time and price. Please avoid forwarding them, as anyone with the link may be able to book at the same offer price until it expires.

4. Room Rates & Charges

• All room rates are quoted in Indian Rupees (₹) and are per night, per room or per property, as mentioned at the time of booking.
• The price displayed at the time of booking is the final price you pay — we do not charge any additional taxes or hidden fees.
• If you request any additional services such as extra bedding, the charges will be informed in advance and added to your bill only if you choose to opt for them.
• For guests who prefer to pay by bank transfer, our bank details will be shared on request and mentioned on your invoice.

5. Payments

• We offer secure online payment options including UPI, cards, net banking and wallets through our trusted payment partner. You can choose to pay the full stay amount at the time of booking, or pay a part-advance to confirm your reservation and pay the balance later.
• Your booking is confirmed only after the payment is successfully verified. You will then receive a confirmation message and invoice by email and WhatsApp. If a payment does not go through, your booking will remain on hold and we will share retry instructions to complete it.
• We do not store your card or UPI details on our systems. Any payment disputes are handled fairly in line with our payment partner's policies and applicable laws.

6. Special Offers & Part Payments

• When we create a special offer for you, the offer page will clearly show the price, stay dates and the last date to book. After the expiry date, the offer will no longer be valid.
• For bookings confirmed with an advance payment, we will send you a secure payment link for the remaining balance by email and WhatsApp. Kindly complete the balance payment before the due date mentioned in the message to keep your reservation confirmed.
• The remaining balance must be paid in full at the time of check-in. Rooms will not be handed over on partial payment.

7. Cancellation, Refunds & Credit Notes

• Cancellation charges, if applicable, will be clearly informed at the time of booking.
• If you are eligible for a refund, it will be credited to your original mode of payment within 5–7 working days. You will also receive a refund receipt or credit note by email and WhatsApp for your records.
• To cancel or modify a booking, please contact us directly at radhaheritagehomestay@gmail.com or +91-7019107299. If no specific cancellation window was mentioned at booking, we will review your request case-by-case and do our best to accommodate you.

8. Check-in, Check-out & House Rules

• Check-in time is 11:00 AM and check-out time is 10:00 AM. Early check-in or late check-out can be arranged on request, subject to room availability.
• All guests are requested to carry a valid government-issued photo ID and present it at check-in. The number of guests staying should not exceed the number mentioned in the booking.
• As a heritage homestay, we maintain a peaceful, family-friendly environment. Smoking, consumption of alcohol and pets are strictly prohibited inside the property premises. We also request all guests to help us maintain the property with care — please respect fellow guests, neighbours and our house rules regarding noise and private events, which will be shared at the time of check-in.
• In case of any damage to the property or serious violation of house rules, we may charge for the damages or request guests to vacate the property. In such cases, the amount already paid may not be refundable.
• Dates blocked on other booking platforms (like Airbnb) are not available for direct booking — our calendar is kept in sync to avoid double bookings.

9. Stay Updates & Messages

When you share your email address and phone number with us, you agree to receive booking-related updates from us — such as reservation confirmations, invoices, payment reminders, check-in instructions and refund updates — by email and WhatsApp. These are essential messages to ensure a smooth stay.

You can choose to stop WhatsApp updates at any time by letting us know on WhatsApp or email. However, we will still need to send important emails about your booking. How we handle your information is explained in our Privacy Policy.

10. Our Responsibility

We take great pride in offering a clean, safe and welcoming stay and will do our best to make your visit comfortable. However, we cannot be responsible for indirect losses or for situations beyond our control — such as natural events, government advisories, or interruption of utilities and services.

In any case, our responsibility for a booking is limited to the total amount you have paid for that stay.

11. Content & Brand

All photographs, text, logos and designs on our website and social pages belong to Vernekar's Radha Heritage Homestay. Please do not copy or use them for business purposes without our written permission.

12. Governing Law

These terms and all bookings are governed by the laws of India. Any disputes will first be addressed amicably with our team. If needed, courts at Bangalore shall have jurisdiction, in line with our invoicing and business registration.

13. Contact Us

For any questions about these terms, your reservation, cancellations, or feedback about your stay:

Vernekar's Radha Heritage Homestay
320A, Roy Road, Tilakwadi, Belgavi, Karnataka - 590006
Email: radhaheritagehomestay@gmail.com
Phone: +91-7019107299

For privacy-related requests, please see Privacy Policy §13. These terms are available at any time on our website at /terms.